Network issues Admin
Network issues let you tell clients about outages and planned maintenance.
The list
Go to Support → Network Issues. Subtitle: "Manage network status and incident reports."
Three tabs:
| Tab | Shows |
|---|---|
| Open | Issues with status Reported or Investigating |
| Scheduled | Issues with status Scheduled |
| Resolved | Issues with status Resolved |
An issue that does not exist returns NETWORKISSUE_NOT_FOUND.
Report an issue
Click (+) Create New and fill in the form:
| Field | Options |
|---|---|
| Title | Issue title |
| Type | Server, Other |
| Server | Server name (optional) |
| Priority | Low, Medium, High, Critical |
| Start Date | When the issue started |
| Description | Details about the issue |
New issues always start with status Reported. Click Create Issue to save.
Update an issue
Click an issue to edit it. The edit form adds two fields:
| Field | Notes |
|---|---|
| Status | Reported, Investigating, Scheduled, Resolved |
| End Date | When it ended or is expected to end |
Planned maintenance
Click (+) Create New and fill in the Title, Type, Priority, Start Date and Description. Save as Reported.
Open the issue and set Status to Scheduled and set the End Date.
Once work is complete, edit the issue again and set Status to Resolved.
What customers see
Network issues are not yet shown in the client portal.