Announcements, knowledge base and downloads Admin
Announcements
Go to Support → Announcements. Subtitle: "Manage client-facing announcements."
Columns: Date, Title, Published.
Click Add New Announcement and fill in the form:
| Field | Notes |
|---|---|
| Title | Announcement title |
| Announcement | The announcement body |
| Published | Tick to show this announcement in the client portal |
The Date is set automatically and shown read-only when editing.
Only published announcements appear in the client portal. An announcement that does not exist returns ANNOUNCEMENT_NOT_FOUND.
Clients can read announcements at Announcements in the client portal.
Knowledge base
Go to Support → Knowledgebase. Subtitle: "Manage knowledgebase articles and categories."
Categories
Click Add Category and enter:
- Category Name
- Check to Hide — hides the category from the client portal
- Description — shown on the category page
A category that has sub-categories cannot be deleted (KBCATEGORY_IN_USE). A category that does not exist returns KBCATEGORY_NOT_FOUND.
Articles
Click Add Article and fill in:
- Title
- Category
- Content
- Published — tick to make the article visible to clients
An article that does not exist returns KBARTICLE_NOT_FOUND.
Browse
The knowledgebase home shows Browse by Category and Browse by Tag. Tags come from articles and cannot be managed directly.
Clients can read the knowledgebase at Knowledgebase in the client portal.
Downloads
Go to Support → Downloads. Subtitle: "Manage downloadable files and categories."
Categories
Click Add Category and enter a Category Name. A category that has files or sub-categories cannot be deleted (DOWNLOAD_CATEGORY_IN_USE). A category that does not exist returns DOWNLOAD_CATEGORY_NOT_FOUND.
Files
Click Add Download and fill in the form:
| Field | Notes |
|---|---|
| Type | ZIP File, Executable, PDF, or Other |
| Title | Display name shown to clients |
| Description | Short description |
| Filename | The filename to serve |
| Category | The category this download belongs to |
| Clients Only | Restricts download to logged-in clients |
| Product Download | Requires a product or add-on purchase to access |
| Hidden | Removes the download from the client area |
A download that does not exist returns DOWNLOAD_NOT_FOUND.