Staff guide
This section covers the day-to-day admin tasks in the Hostpanel control panel.
- Clients, users and contacts — manage client accounts, users and contacts
- Orders — view and process orders
- Invoices and payments — create invoices, record payments, apply credit and refunds
- Transactions, billable items and quotes — manual transactions, billable items and client quotes
- Currencies, renewals and jobs — currencies, renewal settings and the daily billing jobs
- Products and pricing — products, billing cycles and the plan specification
- Domain extensions and registrars — TLD pricing and registrar settings
- Domains — manage client domains
- Support tickets — ticket queue, departments and predefined replies
- Announcements, knowledge base and downloads — announcements, KB articles and download files
- Network issues — incident reports and planned maintenance
- Email templates — customise transactional email content