Your account and signing in
Create an account Local
Go to the sign-in page and click Create account.
Fill in First Name, Last Name, Email Address and Password (at least 8 characters), then click Create Account.
A confirmation email is sent to the address you entered. A "Verify your email" banner appears at the top of the page. Click the link in the email to verify your address. If it does not arrive, click Resend verification email in the banner.
Sign in
Go to the sign-in page. The page is titled Sign in to your account.
Local accounts: Enter your Email address and Password, then click Sign in.
Single sign-on: Click Continue with single sign-on. SSOIf two-factor authentication is on, you are taken to the two-factor step. See Two-factor authentication.
Forgot your password Local
On the sign-in page click Forgot your password?
Enter your email address and click Send Reset Link. The page shows "Check your inbox".
Open the email and click the link. The page is titled Set a new password.
Enter New Password and Confirm Password, then click Reset Password.
If the link has expired the page shows "Invalid reset link". Click Request a new reset link to start over.
Your account details
Go to Account. The tabs you see depend on your permissions. The full set is: Account Details, User Management, Email History and Payment Methods.
Account Details
The Account Details tab has two sections: Account Information (name, company, phone, address) and Billing Address. Click Edit to change them, then Save Changes.
Email Preferences: six toggles control which notification emails you receive:
| Toggle | What it controls |
|---|---|
| General Emails | Account notices and updates |
| Invoice Emails | New invoices, reminders and overdue notices |
| Support Emails | Copies of support ticket communications |
| Product Emails | Welcome emails, suspensions and other service lifecycle notifications |
| Domain Emails | Domain registration, transfer and renewal notices |
| Affiliate Emails | Affiliate account notifications |
Change your sign-in email Local
The Account Details tab shows a Sign-in email card with your current email address. To change it:
Click Change next to your email address.
Enter the New email address and your Current password, then click Send confirmation link.
Open the email sent to your new address and click the confirmation link.
Every signed-in session ends after the change, including the current one. Sign in again with the new address.
Contacts
The Account Details tab includes a Contacts section. Contacts receive email notifications but cannot sign in. Click Add Contact to add one.
Each contact has five email notification toggles: General Emails, Invoice Emails, Product & Service Emails, Domain Emails, Support Ticket Emails.
Click the edit icon to change a contact's details, or Delete to remove them.
Two-factor authentication
The Two-Factor Authentication card lets you enable or disable 2FA. See Two-factor authentication for details.
Email History and Payment Methods
Email History shows emails sent to your account. Payment Methods lists saved cards; you can set a default card or remove one. To see the Payment Methods tab your account needs the View & Pay Invoices permission.
Users and permissions
Go to Account, then User Management. You can invite other people to access your account and choose what they can see or do.
Invite a user
Click Invite New User.
Enter the person's First Name, Last Name and Email Address.
Choose All Permissions or Choose Permissions and tick what they should have access to.
Click Send Invite. The person receives an invitation email.
The person receives an email. When they click the link the Accept Your Invitation page opens. They click Accept Invitation to link their account. If they are not signed in they are asked to sign in first, then returned to the invitation. If they already have an account they use their existing credentials; otherwise they create one.
Permissions
| Permission | What it allows |
|---|---|
| Modify Master Account Profile | Edit account information and billing address |
| View & Manage Contacts | View and manage contacts |
| View Products & Services | View services and addons |
| View & Modify Product Passwords | Change service passwords and manage SSH keys |
| Perform Single Sign-On | Log in to services directly |
| View Domains | View domain registrations |
| Manage Domain Settings | Change nameservers, lock, transfer and contact details |
| View & Pay Invoices | View and pay invoices; access the Payment Methods tab |
| View & Accept Quotes | View and accept quotes |
| View & Open Support Tickets | Open, reply to and manage support tickets |
| View & Manage Affiliate Account | View affiliate reports and request withdrawals |
| View Emails | View account email history |
| Place New Orders/Upgrades/Cancellations | Place orders and request cancellations |
The account owner always has full permissions and cannot be removed.