Invoices and paying
Your invoices
Go to Invoices. The page has three tabs: All, Unpaid and Paid. Click an invoice to open it.
An invoice page shows: Issued, Due Date, Date Paid, Subtotal, Tax, Credit Applied and Total.
Invoice statuses
| Status | What it means |
|---|---|
| Unpaid | Payment is due |
| Overdue | The due date has passed and the invoice is not paid |
| Payment Pending | A payment is being processed |
| Paid | Paid in full |
| Cancelled | The invoice was cancelled and no payment is needed |
| Refunded | A refund was issued |
| Partially Refunded | Part of the payment has been refunded |
| Collections | The invoice has been sent to collections |
Draft invoices are not shown to customers.
Pay an invoice
Open the invoice and click Pay Now.
The Make Payment page opens. Choose a Payment Method.
Click Submit Payment. For card payments you are taken to your provider's secure payment page.
If the invoice is only partly paid, the page shows Balance Due (amount still owed) and Payments to Date (amount already paid).
After paying
The payment result page shows one of the following:
| Result | What it means |
|---|---|
| Payment successful | Payment confirmed. |
| Payment is being confirmed | The gateway has not responded yet. Click Check again to refresh. |
| Payment was not completed | No money was taken. Click Try paying again. |
| We couldn't confirm your payment | Do not pay again yet. Contact support to check what happened. |
| No payment to check | Nothing to show — you may have arrived here by mistake. |
Download a PDF
Open an invoice and click Download PDF to save a copy.
Why was my service suspended?
An unpaid renewal invoice can suspend your service after a few days. Paying it brings the service back.
The service page shows the reason for suspension:
- "Suspended by our staff."
- "Suspended because an invoice is overdue."
- "Suspended because the domain has expired."