Support tickets
Open a ticket
Go to Support and click Open New Ticket.
Fill in the form:
- Department: choose the team you want to reach
- Subject: a short description of your question
- Priority: Low, Medium or High
- Message: describe the issue in detail
Click Submit Ticket. The page shows Ticket Submitted! and you receive a confirmation email.
Follow up on a ticket
Go to Support Tickets. The page has three tabs: All, Open and Closed.
Ticket statuses:
| Status | What it means |
|---|---|
| Open | Waiting for a response from support |
| Awaiting reply | Support has replied and is waiting for your response |
| Answered | Support has provided an answer |
| Closed | The ticket is closed |
To add a reply, open the ticket, type in the Add Reply box and click Send Reply.
A closed ticket cannot receive new replies. Open a new ticket if you need further help.
Announcements and knowledge base
Announcements and Knowledge Base appear as separate items in the menu alongside Support Tickets. Check the knowledge base first. Your question may already be answered there.